Author Archives: Karthick S.

    How Logistics Chatbots can alter Customer Engagement?

    When the year 2016 began, Chatbot was a relatively obscure term. A few companies started experimenting with Chatbots. Facebook introduced a platform supporting bots in April 2016 and within 6 months, there were at least 30000 Chatbots on FB Messenger catering to the 1 Billion strong FB Messenger active users. Around the same time, Microsoft has been throwing up prototypes around various Bots concepts. Leading magazines like Time, Economist, and Forbes came up with articles on Chatbots. By...

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