Author Archives: Reena BS

    Secrets to Outstanding Customer Support

    Effective customer support is the key to success of any organization. It is a journey travelled together with the customer throughout their period of usage. We will have to plan multiple stages of this support based on various factors such as number of years of usage, usage pattern, support need, changing business, onsite support, etc. Customer gets to understand the intricacies of our product only when it is put to complete use. This is the stage when we move out from the Utopian world and get...

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