Prejudiced Thinking and Lateral Thinking
Suresh Shakkarwar Regional Manager Implementation & Support -Western Region
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Exceeding Customer Expectations
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Feb 19,2010
Implementation Strategies,
Assurance,
ERP,
Ranganathan Jagannathan,
Reliability,
ramco,
Ramco Systems,
Responsiveness,
Sir Henry Ford,
Customer Expectation Management,
empathy,
enterprise resource planning,
Tangibles
Ranganathan Jagannathan General Manager - Projects
Understanding Customer Expectations
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Feb 12,2010
Implementation Strategies,
information clutter,
interactions,
Ranganathan Jagannathan,
ramco,
Ramco Systems,
Customer Expectations,
Customer intimacy & other value disciplines,
enterprise resource planning
Ranganathan Jagannathan General Manager - Projects
Customer Management Insights
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Feb 05,2010
Implementation Strategies,
ERP,
manage expectations,
Ramco Systems,
Zappos,
Customer Expectations,
Customer Management Insights,
enterprise resource planning
Ranganathan Jagannathan General Manager - Projects
Next Generation ERP
admin
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Jan 27,2010
On-premise ERP,
Business Intelligence,
ERP,
ERP solutions,
Manufacturing Resource Planning,
Material Requirements Planning,
Quality Management,
BI,
enterprise resource planning,
Enterprise Solutions & Indian Operations
S Sunderaraj Senior Vice President - Enterprise Solutions & Indian Operations