When the year 2016 began, Chatbot was a relatively obscure term. A few companies started experimenting with Chatbots. But by the end of 2016, Chatbots were among the top technological trends for the year.
AOG events are straight forward, you can’t plan for the event and it is here to stay. Best is to plan for response. As AOG motto of united Airlines states ‘Five minutes makes the difference’ response needed is within minutes. Airlines’ AOG desk role is significant in the recovery. AOG which is primarily a maintenance event also triggers the cascading supply chain events such as sourcing, logistics, payments & even reverse logistics of unserviceable items.