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When it Comes to Application Performance, User is Still God


In today’s IT environment, every solution provider is gaga about their application and endeavors to vindicate its pre-eminence, omitting the performance of the application and expectations of the business. However, IT solution providers should distinctly comprehend that the key to meeting the business requirements still relies on the performance of the application. High performance applications yields customer satisfaction, productive employees and enhances revenue which in turn, ultimately complements the performance of the business as a whole.

Indeed, IT solution providers continue to struggle with the best ways to enhance the performance of the system. Today an application’s performance is one of the key parameters to evaluate them. A well performing application not only aids the internal users to work efficiently and productively, but also helps a business to reduce its operational expenses and cost. Even though the solution providers predominantly utilize certain level of Application Performance Management (APM) tools, they find it challenging to sustain with the complex IT environment and to meet customer demands. Since, the solution providers prefer to work in a reactive way, the imperativeness of application performance and monitoring would become their priority only when a problem arises.

It’s a time to change and realize the transformative potential of a more strategic and proactive approach to APM. A survey conducted by research agencies on application performance issues highlights that more than 50 percent of businesses have experienced loss of staff productivity owing to application downtime and poor performance. Indeed, they have had to spend excessive time in resolving the critical issues which in turn restraints their ability to improve the service delivery quality and to meet changing business needs. Besides, the survey also states that abundance in performance realization has emerged due to the direct experience of woes confronted with critical application.

It’s high time that IT organizations recognize the strategic value of APM, be proactive and embrace the developing trends by using the APM techniques earlier in the software development life cycle.

Blog by: Ashish Gupta, Senior Business Analyst, Ramco Systems

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