Exceptions are events that are not handled through systematic approaches and can occur in our day-to-day life affecting our productivity. It’s important to tailor systems that can handle exceptions and process them appropriately, while highlighting it for posterity and analysis.
In the Human Resources domain, exceptions are those singular (unique) employee life events that affect the business. Consider these examples:
- Talent Managers sifting through a set of profiles locate talent by exception rather than a rule. Resumes reaching may not be marked for or fit a named position. This means they have to apply a lot of thought to fitting the talent into appropriate roles.
- Employees may, at random, call in sick and the business may have to look for emergency fullfiment.
- An employee applying for a few days of leave may report to duty earlier or later than the indicated date. Leave balances are equivalent to cash in some instances and must be maintained with integrity.
- An employee may invest into securities that grant them tax credits. Every employee may display a different investment propensity.
- Employees of certain grades may be exempt from say time sheet reporting due to legislation (Labor Standards) in a certain country.
These are just some examples of exceptions. How then does Ramco HCM handle these exceptional situations? The answer lies in knowing the nature of the exception – volumes of occurrences of the events and the methods by which they may be handled. If an event occurs in very high volume and has a defined solution for handling it, it’s not an exception any longer. Let’s take leave applications as an example.
An employee applying for leave is not an exceptional occurrence and Ramco HCM permits this through its Ultra-Cool ESS facility and the workflow thereof. In this, it is par with other global applications with an exceptionally cool user experience.
The next point is, (1) when does the employee apply for leave, (2) the life event that necessitated this application, and (3) the number of days they need off. This again follows a pattern. Employees could be going on vacation or taking time off under a statutory instrument such as FMLA. These are usually embodied in HR policies and handled in Ramco HCM through parameterization or business rules.
In the next consideration (and clearly the place where Ramco HCM stands out), if an employee applies for leave and one of those dates becomes a previously unannounced national holiday, then the employee’s leave balance must be credited accordingly. To provide a sequence of events for the reader’s appreciation - Employee applies for leave from the 24th to 26th and takes off. A National Holiday is declared on 25th after the employee takes off due to some emergency. Only 2 days must be decremented from the employee’s balance in this case.
Ramco HCM has a systematic & secure process to handle such an event. Without having to touch the configuration of the product, the Parameterization or Business Rules, the administrator through secure access can adjust the balance and run this adjustment past relevant authorities for approvals (if necessary).