Customers are, without a second thought, the most important part of a business. Building a loyal customer base has long term gains, especially for retail businesses. A fluid service to execution process is thus vital for a business to be successful. A manual system to sort complaints and allocations is highly inefficient when there are over a hundred customers with a high frequency of service calls. The velocity, volume and variety of complaints would eventually reach a tipping point. Managing customer service thus becomes increasingly difficult with time. Failure to execute service calls ultimately culminates in customer dissatisfaction and long-term losses. One can avoid these if there’s an ERP system in place.
The service to execution solution of Ramco ERP on Cloud lets you handle the flow with minimal hitches. With an integrated approach, it allows you to respond to your clients faster and with increased efficiency. When you receive a service call, the ERP system lets you store the important details about the customer such as name, address, nature of service call, labour details etc. in one place. Having all the service requests in one place lets you focus on the big picture. This contributes to the speed and accuracy of service execution, helping you build loyal customer base, and even expand it.
An ERP system also ensures that the front-end and back-end of the service to execution process are in sync. Front end aspects like following up with the client based on a registered service call or back-end details like the new materials to be procured can be dealt through a single portal. With Ramco ERP, you can allocate the job to the required department in one click, define task/item required for the service call and place order for required purchases.
The task of creating service call agreements, invoices and billing are also done with the ERP. The system automates the whole of your service to execution process, meets the challenges of service management and at the same time, satisfy the customers.