K A Vishwanathan
Head - BPO
Many Organizations face tough challenges in terms of people management, process improvement and quick technology adoption. The role of HR in such organizations becomes more strategic than operational. With aggressive business growth, HR Heads need to build in scalability of Human Capital Management (HCM) processes in their long - term strategic plans. Payroll processing, which is primarily managed by HR department offers a great scope for process improvement and cost reduction. Realizing this potential, some of the emerging businesses in the telecom, IT, ITES and even manufacturing sectors have outsourced their HR operations such as Payroll and HR processes to professionals, which allows them to focus on their core business.
Ramco Systems offers its own Infrastructure-Product-Process-People (IP3) framework for managed HCM and Payroll services. Our Business Process Outsourcing (BPO) provides innovative options to combine infrastructure, product, process and people in outsourced delivery models that create real business value. Through our subsidiary, we provide improved efficiency and customer satisfaction, targeting reduced costs. Our Integrated Consulting, Enterprise Solutions and Outsourcing Services deliver actual business value to our customers.
Our BPO solution will facilitate the organization to efficiently manage their operations with highly developed architecture leveraging Ramco products including hosting, application management & support, and security. Ramco products using IP3 framework enables enterprises to set the best business practices in their respective domain, and the same is delivered as services.
Ramco has certified ISO 27001 Information Security Management System (ISMS) compliant for the effective implementation and continual improvement of information security services, since 2006. The ISMS is a systematic approach to maintain sensitive company information so that the data remains secure thus covering the IP3 framework. We develop our product in compliance with ISO and CMMI standards for BPO services. Furthermore, our BPO solution is audited for SAS 70 compliance periodically. This ensures that both the payroll processing controls and IT generic controls used by us addresses the security requirements comprehensively.
Ramco has proven expertise in handling the HCM for the entire employee life cycle for more than a decade. Without any concern about complex IT Infrastructure, Huge Capital investment on Proprietary Software or skilled resources, customers can leverage Ramco's BPO services for HCM and Payroll requirements.
Around the world, Ramco is the one among the very few companies who have the IP3 framework advantage. This framework helps organizations to switch models from BPO to Licensing to Hosting. The switching model gives flexibility to an organization to decide on the right solution for its accurate costing exercise.