Much has been written about the crucial—or as some call it, “make or break”—role played by the cloud vendor. As the cloud market soars, it’s becoming increasingly important to distinguish between the lookalike services and figure out who would be a perfect fit. One important consideration in this regard is that of vendor territory. Should the vendor be regional, or is it better to go international?
Here are some thoughts to help you decide the matter.
The regional vendor knows the local turf—both physical and digital—inside out, and hence can be counted on to deliver uninterrupted services. One advantage this directly results in is data security, because your data falls under the local laws. A regional vendor is also not a monolithic company, which means it is able to mobilize resources much more quickly in cases of disaster and other special conditions. Small and dedicated teams ensure support is always quick and extensive.
Because an international vendor has to cover different geographies, it usually leads to ambiguity in SLA parameters and other terms and conditions. The most common reason is that they have to comply with differing governmental regulations, rendering the service gamut somewhat unclear. Also, if you choose to go with a very large company, you may find yourself running around in circles when it’s time to get technical support quickly.
Finding a good regional vendor may take you some time, but the effort will pay off in the form of well-designed systems that bring lasting business returns.